The Service Delivery Indicators ("the Indicators") provide a set of metrics for benchmarking service delivery performance in education and health in Africa to track progress across and within countries over time. The Indicators seek to enhance active monitoring of service delivery by policymakers and citizens, as well as to increase accountability and good governance. The perspective adopted by the Indicators is that of citizens accessing services and facing shortcomings.
The Service Delivery Indicators were piloted in Tanzania and Senegal in the spring/summer of 2010. The main objective of the pilots was to test the survey instruments in the field and to verify that robust indicators of service delivery quality could be collected with a single facility-level instrument in different settings. To this end, it was decided that the pilots should include an Anglophone and Francophone country with different budget systems. The selection of Senegal and Tanzania was also influenced by the presence of strong local research institutes from the AERC network: Centre de Recherche Economique et Sociale (CRES) in Senegal and the Research on Poverty Alleviation (REPOA) in Tanzania. Both research institutes have extensive facility survey experience and are also grantees of the Hewlett-supported Think Tank Initiative.
Type de données
Sample survey data [ssd]
Shool facility, health facility
Producteurs et sponsors
Centre de Recherche Economique et Sociale (CRES)
Sponsor / Agence de financement
William and Flora Hewlett Foundation
The sample was designed to provide estimates for each of the key Indicators, broken down by urban and rural location. To achieve this purpose in a cost-effective manner, a stratified multi-stage random sampling design was employed. Given the overall resource envelope, it was decided that roughly 150 facilities would be surveyed in each sector in Senegal. The sample frame employed consisted of the most recent list of all public primary schools and public primary health facilities, including information on the size of the population they serve.
The survey used a sector-specific questionnaire with several modules, all of which were administered at the facility level. The questionnaires built on previous similar questionnaires based on international good practice for PETS, QSDS, SAS and observational surveys. A pre-test of the instruments was done by the technical team, in collaboration with the in-country research partners, in the early part of 2010. The questionnaires were translated into French. In collaboration with the in-country research partners, members of the technical team organized a one-week training session, which included three days of testing the instruments in the field. The enumerators and supervisors were university graduates, and in many cases were also trained health and education professionals (teachers, doctors, and health workers) with previous survey experience.
- Module 1: Administered to the principal, head teacher or most senior teacher in the school
- Module 2: Administered to (a maximum of) 10 teachers randomly selected from the list of all teachers
- Module 3: Administered to the same 10 teachers as in module 2
- Module 4: Classroom observations
- Module 5: Test of teachers
- Module 6: Test of grade 4 children
- Module 1: Administered to the in- charge or the most senior medical staff at the facility.
- Module 2: Administered to (a maximum of) 10 medical staff randomly selected from the list of all medical staff
- Module 3: Administered to the same 10 medical staff as in module 2
- Module 4: Health facility observations
- Module 5: Test of health workers. Patient case simulations.
All questionnaires collected during fieldwork were periodically brought from the field to the local partners’ headquarters (CRES) for verification and processing. The data were processed by a team of three data entry operators and one data entry supervisor. Data entry, also using CSpro, took place during the period May to July and lasted for about 3 weeks for each sector.
Clause de non-responsabilité et droits d'auteur
Clause de non-responsabilité
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.